وظيفة خدمة عملاء فى شركة Amazon
وظيفة خدمة عملاء فى شركة Amazon
نبذه عن أمازون مصر
في 31 أغسطس 2021، افتح رئيس الوزراء المصري مصطفى مدبولي مستودع شركة أمازون في مدينة العاشر من رمضان بمحافظة الشرقية، بحضور عمرو طلعت، وزير الاتصالات وتكنولوجيا المعلومات، ونيڨين جامع، وزيرة التجارة والصناعة، والدكتور ممدوح غراب، محافظ الشرقية، والمستشار محمد عبد الوهاب، الرئيس التنفيذي للهيئة العامة للاستثمار والمناطق الحرة، ورونالدو مشحور، نائب رئيس شركة أمازون لمنطقة الشرق الأوسط وشمال أفريقيا، وعمر الصاحي، المدير العام للشركة وسوق دوت كوم في مصر. وكانت أمازون قد أفادت في يونيو 2021، أنه قبل نهاية العام، سيتم استبدال سوق.كوم بأمازون مصر.
وأوضح رونالدو مشحور، نائب رئيس الشركة لمنطقة الشرق الأوسط وشمال أفريقيا، أن هذا المستودع، الذي تم تجديده، يقع على مساحة 28 ألف متر مربع، ويُعد جُزءاً من استثمارات الشركة في مجال الخدمات اللوجستية بالسوق المصرية، مشيرا إلى أن المستودع يستهدف توفير تجربة تسوق وتوصيل أكثر سرعة لتلبية طلبات عملاء التسوق عبر الإنترنت، كما أنه سيسهل تقديم المزيد من المنتجات إلى شريحة أكبر من العملاء في مصر، وذلك أكثر من أي وقت مضى.
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Customer Service Associate for Amazon
DESCRIPTION
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time. Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe. Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.
BASIC QUALIFICATIONS
Knowledge and Skills Required
Communication Skills:
Excellent Spoken Language proficiency in English
Excellent communication skills in (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
Ability to use a desktop computer system
Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
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